1. Introduction

This Privacy Policy explains how we collect, use, and protect personal data when you visit our website www.cotswoldhomekeepers.co.uk or when you contact us regarding our services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this policy.

2. Who We Are

Cotswold Home Keepers
2 Natton Cottages,

Ham Lane,

Ham,

Cheltenham,

GL526NJ
hello@cotswoldhomekeepers.co.uk
07966 614626

We are the data controller for the personal information we collect.

3. Personal Data We Collect

We may collect the following information:

Information you provide to us:

  • Name

  • Email address

  • Phone number

  • Property address (if relating to a service enquiry)

  • Service enquiry details

  • Any information sent via contact forms or email

Information collected automatically:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and site navigation patterns

  • Cookies (see Section 9)

If applicable:

  • Testimonials (with consent)

  • Google Business Profile enquiry data

We do not intentionally collect data from children under 18.

4. How We Use Your Data

We may use your data to:

  • Respond to enquiries and provide service quotes

  • Manage and deliver contracted services

  • Communicate regarding appointments or arrangements

  • Improve our website and user experience

  • Maintain internal records and administration

  • Meet legal and insurance obligations

  • With consent, share testimonials or reviews

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to provide services or respond to enquiries

  • Legitimate Interest – for business operation and security

  • Legal Obligation – for regulatory and compliance reasons

  • Consent – where you have explicitly opted in (e.g., marketing)

6. Sharing Your Data

We may share personal information only with:

  • Trusted service partners (e.g., IT, hosting providers)

  • Insurance or regulatory bodies if required

  • Professional contractors assisting with work (only where necessary)

  • Law enforcement if legally required

All partners are required to keep data secure and confidential.

7. Data Retention

We retain personal data only for as long as necessary:

  • Service enquiry data – up to 12 months

  • Customer records – up to 7 years for accounting compliance

  • Website analytics – retention varies (typically 14–26 months)

You may request deletion sooner (see Section 10).

8. Data Security

We take appropriate technical and organisational measures to protect data, including:

  • Secure hosting

  • Controlled access to records

  • Encryption where appropriate

  • Staff confidentiality practices

However, no online transmission is completely risk-free.

9. Cookies & Tracking

Our website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

You can manage or disable cookies via your browser settings.

If using Google Analytics, add:

We use Google Analytics to understand how visitors use our website. Google may collect anonymised usage data under their privacy policies.

10. Your Rights

Under UK GDPR, you have the right to:

✅ Access your personal data
✅ Request correction of inaccurate information
✅ Request deletion (in certain circumstances)
✅ Restrict or object to processing
✅ Withdraw consent (where applicable)
✅ Data portability

To exercise your rights, contact us at: hello@cotswoldhomekeepers.co.uk

You also have the right to complain to:

Information Commissioner’s Office (ICO)
www.ico.org.uk

11. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised date.